This process can take at least 10 days after all paperwork is submitted to us, and may be longer if further information is required. You should also factor in the time it will take for you to collect the relevant information from your treating doctor or specialist.    

This is because you'll need to take pre-existing condition forms to your specialist, and they may ask your GP or another specialist to complete part of the form if they've been involved in your care. Also, multiple doctors or specialists may be required to provide information. 

After that, the information you provide has to go to a Police Health appointed medical practitioner to review the information. 

Read more information on our ‘Pre-existing conditions’ page.