Yes, Referral letters need to be submitted for most health aids and appliances with your claim via our mobile app or member portal.In addition, you need to submit a referral letter again after a certain number of years if you claim again. The frequency depends on the type of health aid or appliance. 

This ensures that the aid or appliance continues to be medically necessary and is being used as intended. This also helps ensure that we meet compliance obligations, maintain fairness for all members, and uphold the responsible use of member benefits. 

To see how often a referral letter needs to be submitted, refer to the table below*. 

Health aid or appliance	How often a referral letter needs to be submitted
Hyaluronic acid injections (for the treatment of knee joint pain caused by osteoarthritis)	1 year
Wigs (if related to cancer treatment)	2 years
Blood coagulation monitor	3 years
Blood glucose monitor
Blood pressure monitor
Nebuliser
Transcutaneous Electrical Nerve Stimulatio (TENS) machine
Continuous positive airway pressure (CPAP) machine	4 years

*Note: This is a list of the most common health aids and appliances and is not a complete list of all devices that could be covered. If there is something you need to purchase that is not on the above quick reference table, please contact us to confirm if you are covered and if there are any criteria that must be met. All benefits may be subject to Waiting Periods, Limits and other conditions. Providers must be recognised by us. Review the cover tables on the Combined, Hospital and Extras pages, and your State Premium and Benefit Guide.