TeleNurse Surgery Support
Specialist Nurses to assist you through your Cardiac, Breast Cancer Oncology, Orthopaedic or Urology hospital journey.
Police Health is proud to partner with Vitalis Health, a leading provider of fully integrated nurse-led clinical and care services, to offer this bespoke TeleNurse Surgery Support Program to eligible members at no additional cost.
Staffed by highly trained and empathetic nurses with specific experience in the medical procedures covered (see table below), our TeleNurse Surgery Support Program offers pre-hospitalisation and post-discharge home support via phone.
Program inclusions
Through a pre-admission and post-admission phone call, our TeleNurse team provide tailored support covering:
- Self-care
- Navigating the healthcare environment
- Understanding warning signs
- Understanding post-discharge instructions
- Compliance with medicine
- Ensuring there are supports at home
- Access to supportive programs
- Liaising with GP or Treating Specialist, if required and with consent.
This specialised support is designed to help each patient confidently manage the transition from home to hospital, and from hospital to home, improving health and psychosocial outcomes, as well as avoiding unnecessary hospital re-admissions.
Criteria for program participation |
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Surgeries covered through the program |
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Specialty |
Procedure |
| Orthopaedic |
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| Oncology |
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| Urology |
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| Cardiac |
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About Vitalis Health
Vitalis Health is a leading provider of patient-centred healthcare-at-home services, with expertise in the telehealth space. Founded in 2015, Vitalis Health's NSQHS-accredited (National Safety and Quality Health Service (NSQHS) Standards) services have helped over 50,000 people.
“I just had a call from nurse Julie about my upcoming knee replacement. She was pleasant, patient and very reassuring, explaining in detail what I can expect to happen, during and post surgery. She answered my questions and listened to my qualms about the process, in particular about the pain medication. This valuable service has helped me feel much better prepared for surgery.”
“I just wanted to say a big thank you for all your nursing staff did by your follow-through phone call to see how I was before and after my surgery for lymph cancer. I am 76 years old and live alone and my family is interstate. I was diagnosed recently with Lymph Cancer and just came home from Hospital today. I have spoken to several Vitalis nurses and they were very professional and caring and took the time to listen to me and give me the time I needed. I highly recommend this service and staff.”
“I wish to compliment your service for contacting patients prior to surgery. This is my second experience where a registered nurse phoned and advised me of the process giving details of the expected issues I could and would encounter as well as warning not to do any heavy lifting.
I cannot tell you how much I appreciate the call from the Vitalis nurse as well as the email that I received this morning. I live by myself and find I don't always ask all the questions at the time of the specialist appointment when discussing the surgery.
I spoke with a nurse this afternoon who was very patient with me asking questions and getting information. Your team are very professional in their approach and have empathy for their clients. Keep up the great work”.
FAQs
If you've agreed to being contacted by us and provided a contact number when you joined as a member you automatically qualify for the program, and you don't need to do anything more! Our TeleNurse Surgery Support team will give you a call prior to your hospital admission once we receive confirmation from your chosen hospital that you have a planned admission which you will be claiming eligible benefits for.
No, you can opt-out at the initial phone call. However, 98% of people on similar programs provided by Vitalis Health have taken this up and found it to be invaluable.
If you’re currently in the TeleNurse Surgery Support Program, you’ll be given a dedicated phone number to call through to if you need support outside of the planned call times. For emergency care, please call 000.
No, this program is being provided at no additional cost to eligible members. This is because the program has been developed to pay for itself. The goal is to improve your health outcomes and reduce numbers of avoidable hospital re-admissions and length of hospital stays.
The TeleNurse Surgery Support Program first launched in May 2025.