Police Health has procedures for you to easily voice concerns or to provide us with feedback.

A complaint can be lodged in various ways:

• By calling a Customer Services Officer on
  Adelaide local (08) 8112 7000
  Other areas 1800 603 603
• By emailing to enquiries@policehealth.com.au
• By faxing to (08) 8112 7099

Simply contact any of our customer services officers who can address a wide range of issues on the spot. If necessary, their supervisor is always on hand to discuss your concerns and, if you are not happy with our response, your complaint will be elevated to the Senior Manager responsible for the area of your complaint. It is always our first aim to resolve our members’ concerns right here at Police Health.

If you are not satisfied with our response to your concern, you can contact the totally independent Private Health Insurance Ombudsman.

Contact PHIO by:

• writing to Level 7, 362 Kent Street, Sydney, NSW 2000
• or Freecall 1800 640 695
• via www.phio.org.au

Click here to view Police Health’s Complaints Policy - 100KB PDF

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